Privacy Policy
Last updated: April 2026
Introduction
LensFree Life ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We operate in Australia and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
Personal Information
We may collect the following personal information:
- Parent/Guardian details: Name, email address, phone number
- Child information: Age, prescription details (if provided)
- Location: Postcode
- Health information: Private health insurance status
- Communications: Questions or comments you submit
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referring website
How We Use Your Information
We use your information to:
- Respond to enquiries and provide customer support
- Send updates about our services (with your consent)
- Process appointments and manage your care
- Improve our website and services
- Comply with legal obligations
- Process Medicare and private health insurance claims
Health Information
We collect health information (such as prescription details) to provide orthokeratology services. This information is handled with additional care and security measures as required by law.
We will only collect health information with your consent and will use it solely for the purpose of providing and improving our services.
Information Sharing
We may share your information with:
- Healthcare providers: Optometrists, ophthalmologists, and other professionals involved in your care
- Medicare and health funds: For rebate processing (with your consent)
- Service providers: IT support, email services, and other contractors who assist our operations
- Legal authorities: When required by law
We do not sell your personal information to third parties.
Data Security
We implement appropriate security measures to protect your information, including:
- Encrypted data transmission (SSL/TLS)
- Secure storage systems
- Access controls and authentication
- Regular security reviews
Data Retention
We retain your information for as long as necessary to provide services and comply with legal requirements. Health records are retained for the periods required by law (typically 7 years for adults, until age 25 for children).
Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Request corrections to your information
- Opt out of marketing communications
- Request deletion of your information (subject to legal requirements)
- Lodge a complaint with the Office of the Australian Information Commissioner
To exercise these rights, contact us at privacy@lensfreelife.com.
Cookies
Our website uses cookies to enhance your experience. You can control cookies through your browser settings. We use:
- Essential cookies: Required for website functionality
- Analytics cookies: Help us understand how visitors use our site
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
Email: privacy@lensfreelife.com
Address: Sydney, Australia